Frequently Asked Questions
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1 What services does Rio Express offer?
We offer a full range of logistics and supply chain services including:
- Full Truck Load (FTL)
- Part Truck Load (PTL)
- 3PL (Third-Party Logistics)
- Warehousing and storage
- Transportation and distribution
- End-to-end supply chain management
2 What is the difference between FTL and PTL?
FTL (Full Truck Load): Your goods occupy the entire truck. It’s faster, with direct delivery and minimal handling.
PTL (Part Truck Load): You share space in a truck with shipments from other clients. It’s more cost-effective for smaller loads but may take slightly longer.
3 How do I request a quote?
You can request a quote by filling out our [Request a Quote] form, calling us directly, or sending us an email with your shipment details (pickup & drop location, type of goods, weight, etc.).
4 What areas do you cover?
We offer pan-India logistics services and can manage transportation across major cities, industrial zones, and regional hubs.
5 Can I track my shipment?
Yes. We offer real-time tracking on most shipments. Our team will provide you with tracking details once your shipment is in transit.
6 Do you provide logistics support for e-commerce or retail businesses?
Absolutely. We offer scalable logistics and 3PL solutions tailored for e-commerce, retail, and FMCG sectors—including last-mile delivery and warehousing.
7 Are my goods insured during transit?
While basic liability is included, we also offer cargo insurance options for added protection. Please let us know in advance if you'd like to include insurance in your quote.
8 Do you handle perishable or fragile goods?
Yes, we handle fragile and sensitive items with proper packaging and care. However, we recommend notifying us during booking so we can arrange the best transit method.
9 Do you offer short-term or long-term warehousing?
Yes. Our warehousing services include both short-term and long-term storage, depending on your business needs. Our facilities are secure, organized, and well-located for fast distribution.
10 How can I become a partner or vendor?
If you're a fleet owner, transport partner, or vendor interested in working with us, please contact us via our [Contact Page] or email us at [your email] with your details.
11 What documents are needed for transportation?
Typically, you’ll need:
- Invoice or challan
- E-way bill (if applicable)
- Valid ID proof (for special cases)
- Any additional permits based on cargo type or route
Our team can guide you through the exact requirements for your shipment.
12 How soon can you pick up my goods?
Depending on the location and load type, we can often arrange same-day or next-day pickup. Contact our team to schedule the earliest available slot.
Still have questions? We're here to help!
Contact Support